Ike Amigo, MD
Human capital management (HCM) in the Philippines corporate world has a unique approach. Unlike other nations that weigh emphasis on simplified common solution portfolios, the Filipino HCM market is highly governed by complex statutory rules and localized solution framework. Consequently, this poses a significant challenge to the local organizations in adopting and implementing the standard global HCM solutions. Bridging this gap between the global and local HCM solutions, HCX Technology Partners brings its market and software expertise to the table by localizing standard HR solutions such as Oracle and Ramco and customizes them to the specific requirements of the Philippines HR sector. Ike Amigo, MD of HCX says, “Even with a layer of customization, we strive to bring standard quality solutions in providing robust HR payroll services for our clients at right price points”.
The company’s subtle transformation over the years from a software vendor and implementor to a business solutions provider has been impactful on both the company and its customers. With this change, HCX has ventured into modernizing the age-old legacy HR payroll and core HR services of its clients as opposed to the conventionality of abandoning legacy systems for new software. For instance, the company offers mobile interfaces that directly integrate with legacy systems like PeopleSoft, enabling the employees of the client organization to view their pay-slips and leave balances, apply for leave or overtime approvals through the mobile without changing the organization’s core engines.
Amigo states, “We have always believed that upgrading is not always the right solution when you can have the ability to modernize with a mobile interface.”
Following the same trail, the company has also recently ventured into the domain of robotic process automation (RPA). According to Amigo, 90 percent of HR practitioners are widely engaged in repetitive tasks of which 65 percent can be potentially automated. For instance, RPA can be significantly instrumental in the on-boarding process where a large portion of processes are repetitive and manual. “We see RPA as an area through which we can drive tangible outcomes for our customers in terms of productivity, cost, and user experience,” adds Amigo.
Elaborating on one such customer engagement, Amigo mentions the case study of their client who was going through an organizational change and was consequently faced with over thousands of job role variants. The client’s initial approach was to hire around 10-12 contractors to execute this strenuous task of reanalyzing job profiles and assigning roles to people. However, this approach of handing over the responsibility of a task as sensitive as this to contractors seemed to be significantly risky. Moreover, the dexterity required in efficiently identifying the appropriate roles on the basis of skill sets, and the associated cost to deliver, was difficult to meet. HCX stepped into the scene and created bots to accomplish this complex job, which resulted in 90 percent reduction in the manual labor, 70 percent in turnaround time and about 60 percent in cost savings, compared to the previous plan.
Currently, HCX is focused on augmenting their domain expertise and venturing further into mobile capability and artificial intelligence (AI) automation. Through AI, the company plans to engage cognitive machines to automate a significant portion of the recruitment services by processing resumes of applicants and leveraging analytics to shortlist candidates. The company has recently launched a delivery excellence program focused on improving their operational efficiencies and accuracy through business process engineering and software integration. HCX is strengthening its presence in the domestic market with strategic plans to move beyond HR services to explore the domains of finance and accounting.